These terms cover your use of onedbagency.com and the general basis on which we work with clients. Every paid engagement is also covered by a signed proposal or statement of work, and where the two differ, the signed document wins.
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The examples, videos, figures and case studies on this site are illustrative. They describe work we have done or the kind of results we aim for, not a promise of the same outcome for you.
Work begins after a written proposal is accepted. That proposal sets out the deliverables, the monthly fee, the reporting cadence and anything we need from you to do the work.
Retainers run month to month unless the proposal says otherwise. Either side may end a retainer with 30 days written notice, and work already delivered or scheduled inside that notice period remains payable.
Retainers are invoiced monthly in advance. Project work is invoiced per the milestones in the proposal. Invoices are due within 14 days unless agreed otherwise.
Third party media spend, tooling and licences are billed at cost and are not included in the retainer unless the proposal states that they are.
You agree to give us timely access to the accounts, brand assets, product information and approvals we need. Where a programme depends on your review, delays on approvals shift the delivery timeline rather than reduce the fee.
You confirm that any material you give us to use, including product claims, logos and footage, is yours to use and is accurate.
Once an invoice is paid, the deliverables we produce for you, including videos, copy, pages and reports, are yours to use.
We keep ownership of our own internal frameworks, templates, prompts and tooling. We may reference the work in our portfolio in anonymised form unless you ask us in writing not to.
Each side keeps the other side's non-public information confidential and uses it only to run the engagement. That obligation continues after the engagement ends.
We do our work with reasonable care and skill, but we do not guarantee specific rankings, citation share, lead volume or revenue. Marketing outcomes depend on your product, pricing, market and sales follow up.
To the extent permitted by law, our total liability in connection with an engagement is limited to the fees you paid us in the three months before the claim, and neither side is liable for indirect or consequential loss.
We may update these terms as our services change. The date at the top of this page shows when they last changed.
Questions about these terms go to dennismiropol@onedbagency.com.